Protection inside your account
Keeping play in its place at Caspero Casino
Play only from 18+, and every Caspero Casino account carries deposit limits, loss limits, session reminders, reality checks and self-exclusion.
Quick facts
Ground rules first, bets later
Minimum age
18+
Licence held
MGA/B2C/547/2021
National register
BetStop
Helpline
1800 858 858
Limits help
Your controls
Controls you decide before the first spin
Cap in place before you play
Caps what you can put in over a chosen stretch, and you set it before you start rather than after a loss. Switch it on the moment you decide what play is worth to you.
Loss limits
Stops further play once your net losses reach a figure you chose in calmer moments. Turn it on when you notice the evening drifting past what you planned.
A reminder you control
Shows a gentle notice after a chosen interval so the clock stays visible. Set it when you tend to lose track of time in a long session.
Should I lock my account?
Closes your account to play for a period you pick, so the decision is already made on the harder days. Choose it when telling yourself no is not enough.
Reality check
Displays how long you have been playing and what you have spent so far. Turn it on when spending has started to feel automatic.
Before the first bet
From intention to a limit in place
Sign in and look around
Log in and open the settings area from your profile. Confirm you are in the right account before you change anything.
Find the controls section
Look for the section headed with limits and controls. Check that you recognise every tool listed there before you continue.
Choosing your own cap
Pick deposit limits or loss limits, whichever matches the worry you have. Read the option you chose once more before moving on.
Saved, then seen again
Save the change, then return to the same page to see the figure recorded. Leave the page and check again after a moment.
Seven signals
Pleasure first, pressure later
Check your last three sessions against the list below: spotting a pattern early keeps the evening a choice rather than a repair. A deposit limit set before play, or a short pause, usually settles the question.
Where play starts to pinch
Read each line and see whether it describes your own week.
- Chasing last week's loss into a new session
- Checking the balance before you check messages
- Borrowed money in the deposit mix
- Hiding a session from your partner
- Playing longer than the plan you set
- Deposits made to feel normal again
- Sleep, work or meals slipping aside
Hard moment
Free and confidential services nationwide
National Gambling Helpline
Free chat and email counselling runs around the clock, every day of the year, alongside self-help tools and a directory of local services; relatives can use it too. 1800 858 858 gamblinghelponline.org.au
Gamblers Anonymous Australia
Peer support meetings run across Australia for people who gamble and for the family members living with it; reaching a group is as simple as joining one meeting. gaaustralia.org.au
National Debt Helpline
Free financial counselling for gambling debt answers Monday to Friday, 9.30am to 4.30pm, helping untangle repayments and agree a plan you can keep. ndh.org.au
Before you decide
You want the account quiet for a while
Hours off, account kept
Set a pause, or time-out, from the controls in your own account: a break of hours or days, chosen before the moment gets hard. The account stays open and play closes for the window you pick, so a bad evening ends before the balance does.
A door that stays shut
Ask support to close your play for a long period; this is self-exclusion inside the casino account, and it does not lift early. Access to the games ends for the whole term, so the choice you make on a clear day holds when a hard one arrives.
Beyond this casino
BetStop is the national self-exclusion register, run by the Australian Government through ACMA. Joining takes about five minutes online, lasts at least three months and can run a lifetime; while you are on it, licensed providers cannot let you bet or open accounts. betstop.gov.au
Before you decide
Can I undo a self-exclusion early?
Can I end a self-exclusion early once it has started?
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No. Choosing self-exclusion for a set period locks that period in, and it runs to the end as you set it. BetStop spells this out for its own register: the shortest period is 3 months and it cannot be shortened, with early cancellation only after at least 3 months and a statutory declaration that you have seen a counsellor or GP. Plan for the full stretch before you confirm.
Where do I change a deposit limit I set last month?
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Go back to the same controls section of your account where you first set it. Limits live there, not in live chat, so you can review or adjust your own figures without waiting on anyone. Open settings, read the number you entered, then decide whether it still fits the money you can spare.
How do I close my account at Caspero Casino completely?
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Write to the safer gambling team at the support email published in this page's footer and ask for a permanent closure. Say clearly that you want the account shut, not paused, so nobody misreads the request. They will confirm what has been done, and the closure removes your access to play.
Do the limit tools on my phone show the same options?
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Yes. Log in through your browser on the mobile version and open the controls section of your account; the same deposit limits, loss limits, session reminders and reality checks are there. Nothing is desktop-only, so you can set a cap from the couch before the first spin.
Why does Caspero Casino ask for ID before I can play?
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Because this site is for adults of 18 and over, and the check confirms it. Photo ID is part of the verification documents requested, alongside proof of address and a payment card image, and verification can take up to 72 hours. Send them once and your limits then sit on a verified account.
How do I help my brother, who I think plays too much?
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Call the National Gambling Helpline on 1800 858 858, which advises relatives as well as players and runs 24 hours a day, every day of the year. Counsellors there can talk you through the conversation and point to local services. You can also look at Gamblers Anonymous Australia for peer meetings, and the National Debt Helpline on 1800 007 007 for debt worries.