Three ways to reach us
Caspero Casino contact: chat, e-mail or phone
Reach a real person on live chat, by e-mail or by phone, with someone available around the clock, every day of the year.
Get help now
Must be 18 or older to register. Wagering requirements and validity conditions apply — full terms on site.
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When something needs sorting
Caspero Casino support, three doors in
Faster than a reply by e-mail
Best for a stuck deposit or a bonus that will not credit, because a person replies in about five minutes. Open the chat window in your account at any hour.
A question that needs paperwork
Best for documents, statements or anything with an attachment. Write to [email protected] and expect a reply within twenty-four hours, day or night.
Talk it through with someone
Best for a verification hold or a withdrawal you want to talk through. Call +61 2 2848 9652, with lines answered in about two minutes on AEST time.
Caspero Casino in Australia
Do you support players in Australia?
Reaching us
Australian phone: +61 2 2848 9652; Support time zone: AEST; Languages: English, German, Finnish, Norwegian; Support e-mail: [email protected]
Supervision
Regulator and licence: Malta Gaming Authority, MGA/B2C/547/2021
Getting help
Gambling help: Gambling Help Online, Lifeline Australia, BetStop National Self-Exclusion Register
Caspero Casino support prep
What to have ready before you ask
Your support checklist
Gather these five things and the team can act on the first message.; Your registered email address; Your account username or ID; A short description of the issue; Screenshots showing the error or game; Transaction reference for payment questions
Skip the wrong queue
Your message belongs here
Account
Support for anything at all: [email protected]; Verification of your documents: [email protected]
Money
Deposits, withdrawals, payouts: [email protected]
Other desks
Complaints, after support has replied: [email protected]; Privacy and your personal data: [email protected]; Business and partnerships: [email protected]
Behind Caspero Casino
Who is behind Caspero Casino?
The company
Legal name: Caspero Casino Limited; Company number: C-28079 (Malta); Registered address: Level 2, Tagliaferro Business Centre, High Street, Sliema, SLM 1549, Malta
The licence
Regulator: Malta Gaming Authority; Licence number: MGA/B2C/547/2021
Written contact
Support email: [email protected]
Caspero Casino complaints
Take your complaint up a level
A written record of your case
Send the details to the complaints email team, and they record the case with a reference you can quote later. Expect a considered reply rather than a quick script.
More weight behind your case
If that reply does not settle things, reply again and request a review by a manager. A senior member re-examines the facts and the decision behind them.
Your route to the regulator
Should the casino's final answer still fall short, you may take the matter to the Malta Gaming Authority, the regulator named in our licence details.
Clear answers, fast
What you will know before you close this page
Do I need to escalate if the first reply misses?
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Start by replying to the same chat or email thread, so the history travels with your concern. Say plainly what is still unresolved and what outcome you expect. A supervisor then reviews the case and, if you remain unhappy, [email protected] logs it formally.
Why does support want details before looking at my account?
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Nothing secret is requested. Confirming your identity rests on your full name, date of birth, registered email address and the last four digits of a payment card. A password is never asked for by chat, email or phone.
Why is English the language I should write in from Australia?
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Our team answers in English, German, Finnish and Norwegian. Australian players are served in English around the clock, with all times quoted in AEST. A query sent in German or Finnish is handled by a specialist, so the reply may take slightly longer.
Why does the Malta licence cover an Australian player?
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Caspero Casino Limited trades under a Malta Gaming Authority licence, numbered MGA/B2C/547/2021. That Maltese authority polices how games are run, how funds are held and how complaints are handled. The licence number appears on your account statement.
Where do I ask for a copy of the details you hold?
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Privacy questions reach the team at [email protected], which handles both copies of your data and erasure requests. Ask for what you need in plain words and expect a reply within a working day. Some records must be retained where the licence requires it.
Why is my withdrawal waiting on a document check?
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Documents normally clear within seventy-two hours of being received. Photo ID, proof of address and a card image are the three items that speed this up. You hear from [email protected] either way, so nothing sits silent.
How fast you hear back
Caspero Casino support hours at a glance
Live chat
Live chat hours: 24/7; Chat first reply: 5 minutes; Time zone: AEST
E-mail
Support email: [email protected]; E-mail reply: 24 hours
Phone
Phone number: +61 2 2848 9652; Phone waiting time: 2 minutes